Appeal a Complaint Resolution

IMPORTANT: to report an immediate hazard to people or property, call 3-1-1.

Before you begin

Please note that any 50 minute period of inactivity (i.e.: no key press, no page scrolling or mouse click) on this page may lead to personal data being erased from this form in order to protect your privacy. Additionally, if the period of inactivity extends beyond 75 minutes, this form will be reset and you will have to start over.

Before you proceed with your Appeal a Resolution application, please ensure to have the following information:

  • name of the department involved with your complaint
  • name of the employee who handled your complaint
  • copy of your original complaint, your resolution and any other pertinent written documentation.
  • If you do not have a complaint registered with the City, or if you do not have any of the above information, please call 3-1-1.

    Details of the problem

    Please provide specific details for your request
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    Contact information

    Personal Information

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    Address Information

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    1. Enter your personal address (number and street name without street type. Ex: 110 Laurier), and click "Search"
    2. If multiple results are returned, select a property from the "Personal Address Search Results"

    Personal Address Search

    Contact Details

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